How can we help you?

No! You can shop as a guest. Just enter your name, email and phone number at checkout. Your order is tied to your email and you can track it anytime at Track My Order using your email and payment reference.

Creating an account gives you a dashboard, push notifications, and referral rewards — but it's never required to buy.

Yes — 100%. When you pay, your money is not released to the seller yet. The seller only receives payment after you confirm delivery. If something goes wrong, you can raise a dispute and get a refund. You are always in control.

• Campus Meetup (free): The seller contacts you to arrange a convenient time and spot on campus. No delivery fee.
• Home Delivery (₦300 per seller): The seller delivers to the address you provide. Only available if the seller has enabled it on their product.

If your cart has items from multiple sellers, each seller with home delivery enabled adds ₦300 to the delivery fee.

Go to Track My Order, enter the email you used at checkout and the payment reference from your confirmation email. All your orders under that reference will appear, with status and a confirm delivery button.

💡 Save your payment reference — it starts with OBS- and was shown on the success page after payment.

Once you've physically received your item and you're satisfied:

• Registered users: Go to My Orders → Order detail → Confirm Delivery.
• Guests: Go to Track My Order, find your order, and click "Confirm Delivery".

This releases the payments to the seller. Only confirm when you actually have the item in hand.

If you haven't received your item or it was significantly different from what was described, you can raise a dispute up to 20 days after placing your order — provided you have not yet confirmed delivery. Once you confirm delivery, the transaction is complete and no dispute can be raised.

Go to your order (My Orders or Track Order page) and click "Raise a Dispute". Provide a reason and an optional proof image. Admin will review within 48 hours and contact both parties. If upheld, a full or partial refund will be issued.

⚠️ False disputes may result in your account being blocked. See our Acceptable Use Policy for full consequences.

The minimum order is ₦1,000. This ensures transactions are worth processing for both buyers and sellers.

Currently zero. 0% FEES

Nexra is currently running at 0% buyer fee and 0% seller commission. You pay exactly what the product is listed for, plus delivery fee if applicable. No hidden charges.

Nexra Services connects you with students offering real skills. Available categories include:

• 🖨️ Printing & photocopying
• 🎨 Graphic design — flyers, logos, banners
• 🖼️ Painting & art
• 🏠 Housing & accommodation help
• 💻 Tech & coding help
• 📚 Tutorials & academic help
• ✂️ Fashion & tailoring
• 📸 Photography & videography
• Check more here for more services My Services

You can browse all services without an account. To send a request to a service provider, you currently need to be logged in so the provider can follow up with you directly. Creating an account is free and takes under a minute.

• Browse services and find one that fits your need.
• Select a package (Basic, Standard, or Premium if available).
• Send a message describing what you need.
• The service provider gets notified and will contact you directly to discuss details, timeline, and payment.

Payment for services is currently arranged directly between you and the provider. Nexra facilitates the connection.

Each service listing shows a turnaround time set by the provider — for example "1–2 days" for printing or "5–7 days" for a custom design. Check the service detail page before sending a request. You can also message the provider to confirm timelines.

Yes! If you have a verified seller account, you can list services under My Services in your seller dashboard. Set up to 3 pricing tiers (Basic, Standard, Premium), add images, and go live. It's completely free to list.

Nexra supports two payment methods:

• Card / Bank Transfer: Powered by Paystack — debit card, bank transfer, or USSD. Available to everyone including guests.
• Wallet Balance: If you have wallet credit (from referrals or refunds), you can pay directly from your wallet. Requires login.

This usually happens if your internet connection dropped during payment verification. Here's what to do:

• Check your email for an order confirmation.
• Check your bank — if you were debited, the order likely went through. Visit Track My Order to confirm.
• If you were charged but have no order, contact us immediately with your payment reference number and we'll resolve it.

Nexra has two types of wallets:

Buyer Wallet — credited when a dispute is resolved in your favour or when you earn a referral reward (₦500 per friend who completes their first order). Buyer wallet balance can only be used for purchases on Nexra. For a direct bank refund, contact nexra.support@gmail.com.

Seller Wallet — credited when a buyer confirms delivery of your order, or when a dispute refund is owed to you. Seller wallet balance is fully and instantly withdrawable to your registered bank account from Seller → Wallet.

Yes — through the dispute process. If your dispute is upheld by admin (item not received, significantly wrong item, etc.), a full or partial refund is issued to your wallet. This is why payment are not released to seller immediately — so refunds are always possible before you confirm delivery.

Once you confirm delivery, funds are released to the seller and cannot be reversed. Only confirm when you're satisfied with your item.

Share your unique referral link (found in your profile under Referral) with a friend. When they sign up using your link and complete their first order on Nexra, you automatically receive ₦500 in your wallet. No limit on how many friends you can refer.

• Create a Nexra account if you haven't already.
• Go to Become a Seller from your profile and fill in your store details, bank account info, and upload your student ID.
• Admin reviews your application — usually within 48 hours.
• Once approved, you can list products and services immediately.

When a buyer confirms delivery of their order, your payout is instantly credited to your Nexra seller wallet. From there, you can request a withdrawal to your bank account anytime from Seller → Wallet.

Withdrawals are processed by admin — usually within 24 hours. A small withdrawal processing fee may apply (visible before you submit the withdrawal request).

Currently 0%. 0% COMMISSION

Nexra is running at zero commission for sellers right now. You keep 100% of your product price (minus any withdrawal processing fee when you cash out). This may change in the future — any updates will be announced in advance.

Yes. When listing a product, toggle on Home Delivery Available. Buyers who select home delivery will pay an extra ₦300 for your item, which is included in your payout as a pass-through — it goes straight to you to cover your delivery cost.

You'll receive a push notification and email as soon as an order is placed. Go to Seller → Orders to view it. Contact the buyer quickly to arrange meetup or delivery — sellers who respond fast get better ratings and more repeat buyers. You have up to 3 messages per order to communicate with the buyer.

Quite a lot! As a guest you can:

• ✅ Browse all products and services
• ✅ Add items to cart and checkout
• ✅ Pay via Paystack (card/transfer)
• ✅ Track your order by email + reference
• ✅ Confirm delivery
• ✅ Raise a dispute (after 20 days)
• ✅ Browse and view SWYFT events

Creating an account unlocks: push notifications, wallet, referral rewards, order history dashboard, and the ability to become a seller.

On the Login page, click "Forgot Password?" and enter your registered email. You'll receive a password reset OTP — check your spam folder if it doesn't arrive within a few minutes.

Guest orders are tied to your email and payment reference — not your account. You'll still track them via the Track Order page using your email + reference. Registered account orders appear in your My Orders dashboard.

After logging in, you'll be prompted to allow notifications. If you missed it, go to your browser settings and allow notifications for this site. Push notifications keep you updated on order status, seller messages, and new product drops in real time.