Nexra · Legal
Legal & Policies
Everything you need to know about how Nexra works, protects you, and resolves issues.
These policies apply to all buyers, sellers, guests, and visitors on Nexra.
By using our platform in any capacity, you agree to be bound by them.
If you have questions, contact us at nexra.support@gmail.com.
Our Policies
Terms of Service
The core agreement between you and Nexra — covering accounts, buyer and seller obligations, payments, liability, and governing law.
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Acceptable Use Policy
What you can and cannot do on Nexra — listing standards, prohibited conduct, and how violations are enforced.
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Shipping Policy
How orders are fulfilled — campus meetup, home delivery (₦300), seller responsibilities, and delivery timeframes.
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Returns & Refunds Policy
When refunds are eligible, how buyer and seller refunds work, and how to request a bank refund instead of wallet credit.
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Dispute Resolution Policy
How Nexra handles conflicts — the 20-day dispute window, what counts as valid grounds, evidence, outcomes, and timelines.
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Privacy Policy
What data Nexra collects, how it's used, who we share it with (Paystack, Cloudinary, Firebase), and your rights.
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Questions about our policies?
Our support team is happy to explain anything in plain English.
