Terms of Service

Contents

The Agreement
Accounts & Guest Access
Buyer Terms
Seller Terms
Payments & Payouts
Fees & Commission
Platform Rules
Liability
Termination
Governing Law
Intellectual Property
Changes to These Terms
Contact

1. The Agreement

These Terms of Service ("Terms") govern your use of Nexra, operated by NEXRA GLOBAL TEAM LIMITED (RC: 9722760), a company duly incorporated in the Federal Republic of Nigeria.

By accessing Nexra — whether as a registered user or as a guest — you agree to be bound by these Terms and all policies referenced herein, including our Acceptable Use Policy, Privacy Policy, Shipping Policy, Returns & Refunds Policy, and Dispute Resolution Policy.

2. Accounts & Guest Access

Guest users may browse products, complete checkout, track orders, confirm delivery, and raise disputes — all without creating an account. Guest orders are tied to the email address and payment reference provided at checkout.

Registered users additionally get access to a dashboard, push notifications, referral rewards, wallet functionality, and the ability to become a seller.

You must be at least 16 years old to use Nexra in any capacity.
You are responsible for maintaining the confidentiality of your login credentials.
You must provide accurate and complete information at registration and checkout.
You must notify us immediately at nexra.support@gmail.com if you suspect unauthorised access to your account.
One person may not operate multiple buyer or seller accounts without prior written approval from Nexra.

3. Buyer Terms

When you place an order on Nexra, you enter into a direct contract with the seller — not with Nexra.
Your payment is held in Nexra's Paystack balance until you confirm delivery. Do not confirm delivery until you have physically received and inspected your item.
Once you confirm delivery, the order is complete and funds are released to the seller. This action is final and cannot be reversed.
The dispute window opens 20 days after placing your order. You cannot raise a dispute after confirming delivery.
The minimum order value is ₦1,000.
Fraudulent chargebacks or bad-faith disputes may result in account suspension and legal action.

4. Seller Terms

Sellers must apply and be approved by Nexra admin before listing products or services. Approval typically takes up to 48 hours.
KYC verification is mandatory: matric number, student ID card, bank account details, and store information.
Sellers are solely responsible for the accuracy of their listings and for fulfilling orders promptly.
Sellers must contact buyers quickly after an order is placed to arrange campus meetup or home delivery.
Sellers must not conduct transactions outside the Nexra platform to bypass the payment system, fees, or buyer protections.
Seller earnings are credited to their Nexra wallet upon buyer delivery confirmation. Sellers may withdraw to their registered bank account at any time.
Nexra may withhold wallet funds pending investigation of a dispute or suspected fraud.
Sellers may offer home delivery by enabling it on individual product listings. The ₦300 delivery fee charged to the buyer is passed through in full to the seller.

5. Payments & Payouts

All buyer payments are processed by Paystack. Payments are released to seller when the buyer confirms delivery.

Upon delivery confirmation, funds are credited to the seller's internal Nexra wallet. Sellers may request withdrawal to their registered bank account at any time via the Seller Wallet page. Withdrawals are processed by Nexra admin, typically within 24 hours.

Nexra uses the Paystack Transfer API to disburse seller earnings directly to bank accounts. A small withdrawal processing fee may apply, shown before the withdrawal is submitted.

Buyers may pay via Paystack (card, bank transfer, or USSD) or from their Nexra wallet balance. Wallet funds are credited from dispute refunds, referral rewards, or admin credits — and can only be used for purchases on Nexra.

6. Fees & Commission

Nexra currently charges 0% commission to sellers and 0% buyer fee on all transactions. What you see on a listing is what you pay — no hidden charges, except the ₦300 home delivery fee where applicable.

This zero-fee structure is subject to change. Any future fees or commission will be announced in advance and will not apply retroactively to existing orders.

7. Platform Rules

All users must comply with our Acceptable Use Policy. Nexra reserves the right to remove any content, listing, or account that violates these rules without prior notice.

Marketplace orders: Sellers may send up to 3 order update messages per order to keep buyers informed on product availability and delivery status. Buyers cannot reply to these messages. This system is for seller-to-buyer updates only.

Services section: Buyers and service providers may communicate via the in-app chat to discuss service requirements, timelines, and delivery.

8. Liability

Nexra is a marketplace facilitator. We are not the seller of record and are not liable for the quality, safety, legality, or delivery of products and services listed by sellers.

To the maximum extent permitted by Nigerian law, Nexra's total liability to any user for any claim arising from a specific transaction shall not exceed the value of that transaction.

Nexra is not liable for losses resulting from platform downtime, third-party service failures (Paystack, Cloudinary, Firebase), internet connectivity issues, or force majeure events.

9. Termination

Nexra may suspend or permanently terminate your account at any time for violation of these Terms or our AUP, with or without prior notice depending on severity.

You may close your account at any time by contacting nexra.support@gmail.com Pending wallet balances and active orders will be resolved in accordance with our dispute and payout policies before the account is closed.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Nigerian courts.

11. Intellectual Property

All trademarks, logos, software, graphics, content, and branding on Nexra are the property of NEXRA GLOBAL TEAM LIMITED. This includes the Nexra name, logo, platform design, and all original content created by Nexra.

Users may not copy, modify, reverse engineer, redistribute, or commercially exploit any part of the Nexra platform without prior written permission from NEXRA GLOBAL TEAM LIMITED.

Content uploaded by sellers (product photos, store descriptions) remains the intellectual property of the respective seller. By uploading content to Nexra, sellers grant Nexra a non-exclusive, royalty-free licence to display that content for the purpose of operating the platform.

12. Changes to These Terms

Nexra may update these Terms from time to time to reflect changes in our platform, services, or applicable law. When we do, we will update the "Last updated" date at the top of this page.

Continued use of Nexra after any update constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform.

For significant changes — such as the introduction of fees or changes to the dispute process — we will notify registered users via email or push notification in advance.

13. Contact

Email: nexra.support@gmail.com
WhatsApp: wa.me/2348135047400
Company: NEXRA GLOBAL TEAM LIMITED · RC: 9722760